Q: I’ve taken classes with you before. Do I already have an account?
A: You may. Call our office at 323-6700 to obtain your password if you already have an account. If no account exists, you can create a new one.
Q: How do I set up a new account?
A: Select the My Account push button and fill in all of the requested information. Saving that page will create a new account for you and provide you with a confirmation page that shows you login information. If you create an account for each member of your family (by clicking the ‘New Account’ push button) while you are logged in all family members will be connected by the same Family Account number.
Q: How do I set up family members to have the same family ID?
A: You will first need to log into your account or create a new account. Once logged in, selecting the New Account push button, or ‘Add Family Member’ link, and saving the new account information will automatically assign the new account with the same family ID.
Q: What is my password?
A: Click the ‘Forgotten password?’ prompt on the consumer site when they log in. This will send an email to you with your login information. You may also call our office at 323-6700 to obtain your password.
Q: Can I change my password?
A: Yes, once you’ve logged in, select the My Account push button, followed by the Password push button. A saved entry there will assign your new password.
Q: How do I register for a class?
A: Once your account has been created and you’ve logged on, view the Available Courses and select the class you wish to register for. Simply fill out the information required on the registration and payments forms and submit the registration. A confirmation message and receipt will appear when the registration is complete.
Q: How do I pay if I don’t want to use a credit card?
A: Full payment by credit card (or bank debit cards attached to Visa, MasterCard or Discover) is the only option available for this website. (The address information must match (correspond to) the billing address associated with the credit card number entered. An "Address Verification" failure will result if the information provided is not correct and your order will not be processed.) Payments by check must be made by mail. Checks, cash and credit card are accepted at our office.
Q: How do I see what classes I am registered for
A: Once your account has been created and you’ve logged on, view the Class Offerings and select the class you wish to register for. Simply fill out the information required on the registration and payments forms and submit the registration. A confirmation message and receipt will appear when the registration is complete.
Q: I’m concerned about submitting a Credit Card over the Internet. How do I know your site is secure?
A: We use the latest Department of Defense SSL technology to ensure that all personal information you submit is encrypted and cannot be read by anyone other than you.
Q: Some of the pages within your site indicate they are non-secure. What does this mean?
A: There are a few places in the site where you will be redirected from a secure page to a non-secure page. These are pages that do not contain any personal or secure information. When you see a pop-up window asking if you wish to view the non-secure site, click ‘yes’.
Q: What does “Your session has expired…” mean?
A: If you leave your browser unattended for a period of time, your session will expire. This means that the system has automatically logged you out of the site. This is done for security purposes. Simply log into the site again and proceed.
Q: I can’t see everything on the system. I’m not able to submit my registration form.
A: Our website requires a browser version of Internet Explorer 4.5 or Netscape Navigator 4.5 or higher. Browser versions lower than this level will not be able to access certain information. Consumer can download, free of charge, updated browser versions from either www.microsoft.com or www.netscape.com.
Q: I’ve tried to register for a class, but get an error message that my credit card cannot be processed, even though I know it’s a valid account. Why is this?
A: There are many security features that are put in place when processing credit cards through the Internet. If you get an error message, please check the following:
1. Review the credit card number and expiration date you’ve entered to be sure they are an exact match to your card.
2. One of the security measures in place ensures that all the identifying information you’ve submitted to Community Education matches the identifying information your credit card company has on file for you. If name, address, city, and/or zip code do not match, you will receive a message that your credit card cannot be processed, and subsequently, your registration will not be processed. Review your Account Profile, update any necessary changes, and submit your registration again.
3. Be sure the type of credit card you are entering is a type accepted by our office. Visa, MasterCard or Discover are the only cards currently accepted.
4. If your Account Profile includes an email address, be sure you have entered a complete email with the ‘@’ symbol, and ending in ‘.com’, ‘.net’, etc.
Please contact our office at (269) 323-6700 with any additional questions.